Terms and conditions of use

Terms Of Trade With Alpinist Safety Consultants (Pty) Ltd..

Invitation to do business

The products or services which appear on the Alpinist Safety Consultants (Pty) Ltd. website are displayed as an invitation to do business and to allow you to make an offer to purchase the products or services to Alpinist Safety Consultants (Pty) Ltd.. Only when Alpinist Safety Consultants (Pty) Ltd. have communicated acceptance of your offer and capability to fulfill the order will an enforceable agreement of sale be transacted. This communication of acceptance can only be communicated to you once we have confirmed stock and pricing from our suppliers.

The price of any products or services sold through Alpinist Safety Consultants (Pty) Ltd. shall be confirmed on the acceptance of your order. Despite our best efforts, a small number of the products or services offered on the website may be mispriced.

  •         If the correct price is lower than our stated price, we will charge the lower amount provided that the price difference is not too high.
  •         If the correct price is higher than our stated price, we will be entitled to adjust the price to reflect the correct value.

IMPORTANT: Online prices may differ from Alpinist Safety Consultants (Pty) Ltd. in-store prices.

IMPORTANT: If any products or services are supplied and delivered to you directly by, or through, a third party, even though access to the products and services is gained through the Alpinist Safety Consultants (Pty) Ltd. website, the supply of these products and services may be subject to conditions which differ from those governing the terms of trade with Alpinist Safety Consultants (Pty) Ltd.. You shall be solely responsible for ensuring that you understand and agree to the terms and conditions governing the sale of these products and services.

Place and time of agreement

Agreement as to the terms of use of the Alpinist Safety Consultants (Pty) Ltd. website shall be deemed to have be accepted by you at the time that you first accessed the Alpinist Safety Consultants (Pty) Ltd. website and thereafter confirmed each time that you access the Alpinist Safety Consultants (Pty) Ltd. website.

Agreement to use the Alpinist Safety Consultants (Pty) Ltd. website and those governing all transactions that may be effected using the Alpinist Safety Consultants (Pty) Ltd. website shall be deemed to have taken place in Cape Town.

All communications with Alpinist Safety Consultants (Pty) Ltd. facilitated by the Alpinist Safety Consultants (Pty) Ltd. website, the Alpinist Safety Consultants (Pty) Ltd. call centre, or email communicated between you and Alpinist Safety Consultants (Pty) Ltd. Operators shall be deemed to have been received, in the case of communications initiated by Alpinist Safety Consultants (Pty) Ltd., when the communication leaves the Alpinist Safety Consultants (Pty) Ltd. website or email server, and in the case of communications initiated by you, when it is received on the Alpinist Safety Consultants (Pty) Ltd. website or email server. Acceptance by Alpinist Safety Consultants (Pty) Ltd. of an order placed by you shall be deemed to have been made and an agreement entered into, when communication of the acceptance leaves the Alpinist Safety Consultants (Pty) Ltd. website or email server.

Your order may be cancelled at any time.

IMPORTANT: If any products or services are supplied and delivered to you directly by, or through, a third party, even though access to the products and services is gained through the Alpinist Safety Consultants (Pty) Ltd. website, the supply of these products and services may be subject to conditions which differ from those governing the terms of trade with Alpinist Safety Consultants (Pty) Ltd.. You shall be solely responsible for ensuring that you understand and agree to the terms and conditions governing the sale of these products and services.

Place and time of agreement

Agreement as to the terms of use of the Alpinist Safety Consultants (Pty) Ltd. website shall be deemed to have be accepted by you at the time that you first accessed the Alpinist Safety Consultants (Pty) Ltd. website and thereafter confirmed each time that you access the Alpinist Safety Consultants (Pty) Ltd. website.
Agreement to use the Alpinist Safety Consultants (Pty) Ltd. website and those governing all transactions that may be effected using the Alpinist Safety Consultants (Pty) Ltd. website shall be deemed to have taken place in Cape Town.

All communications with Alpinist Safety Consultants (Pty) Ltd. facilitated by the Alpinist Safety Consultants (Pty) Ltd. website, the Alpinist Safety Consultants (Pty) Ltd. call centre, or email communicated between you and Alpinist Safety Consultants (Pty) Ltd. shall be deemed to have been received, in the case of communications initiated by Alpinist Safety Consultants (Pty) Ltd., when the communication leaves the Alpinist Safety Consultants (Pty) Ltd. website or email server, and in the case of communications initiated by you, when it is received on the Alpinist Safety Consultants (Pty) Ltd. website or email server. Acceptance by Alpinist Safety Consultants (Pty) Ltd. of an order placed by you shall be deemed to have been made and an agreement entered into, once a product leaves the Alpinist Safety Consultants (Pty) Ltd. premises destined for you. If only part of an order leaves our premises, only that portion of the order is deemed as accepted. Alpinist Safety Consultants (Pty) Ltd. can cancel any order at any time.

Backorders

Due to the popularity of some products or services, Alpinist Safety Consultants (Pty) Ltd. may not always have a products or services ordered by you in stock. Alpinist Safety Consultants (Pty) Ltd. will accept orders for out of stock products or services to ensure that you will be able to receive the item once it becomes available. If the products and services ordered by you are not available or only a portion is available, you may cancel the order, or re-order the quantity that is available, or place a backorder. Once the products or services become available, it will be shipped to you.

Electronic communications

When you visit Alpinist Safety Consultants (Pty) Ltd. or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. Alpinist Safety Consultants (Pty) Ltd. will communicate with you by e-mail or by posting notices on the Alpinist Safety Consultants (Pty) Ltd. website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. Further, that your acceptance of any terms or conditions applicable to the Alpinist Safety Consultants (Pty) Ltd. website and transactions concluded using the Alpinist Safety Consultants (Pty) Ltd. website, as well as your intent to enter into any transaction on Alpinist Safety Consultants (Pty) Ltd., may be evidenced by any action by you from which this may reasonably be inferred.

Registration

It is necessary for an individual to register in order to make an offer to purchase any of the products or services provided by Alpinist Safety Consultants (Pty) Ltd. and the payment via credit card takes place on a secure server at www.payu.co.za. Offers to purchase are restricted to individuals who may legally enter into binding and enforceable agreements. No person under the age of 18, or not legally permitted to enter into a binding and enforceable agreement, may make an offer to purchase. Any person not permitted to make an offer to purchase but who does so, shall be guilty of committing a fraud and Alpinist Safety Consultants (Pty) Ltd. may take whatever legal action it deems necessary to obtain the appropriate relief.

Gift Vouchers (online vouchers)

All Alpinist Safety Consultants (Pty) Ltd. issued gift vouchers expire 3 years from the date in which they are issued unless otherwise stated on the voucher.

  •         A voucher can only be used multiple times until the full value is spent.
  •         A voucher cannot be used together with another voucher:
  •         Any abuse of a voucher will result in us cancelling the order and disabling further voucher use for the user on our system.

Disclaimer of warranties and limitation of liability and applicable law

The provisions of the Disclaimer of warranties, Limitation of liability and Applicable law relating to the use of the website apply equally to the remainder of this agreement.

Amendment To Terms And Conditions

Alpinist Safety Consultants (Pty) Ltd. may amend the terms and conditions governing access to the Alpinist Safety Consultants (Pty) Ltd. website as well as trade using the website. Alpinist Safety Consultants (Pty) Ltd. shall, prior to the amendments of the terms and conditions, give registered purchasers and any third parties to whom this agreement may apply notice of the amendments by email, or by posting the notice of such amendments on the Alpinist Safety Consultants (Pty) Ltd. website. Your continued use of the site however, will be regarded as an acceptance of the amended terms and conditions.

Advertising and Printed Material

While Alpinist Safety Consultants (Pty) Ltd. makes every possible effort to ensure that all product information and pricing in any form of communication material is factually correct at the time of communicating it to the public, Alpinist Safety Consultants (Pty) Ltd. cannot be held responsible if any factual errors occur. Please check pricing and specifications on the Alpinist Safety Consultants (Pty) Ltd. website for any changes. All prices are inclusive of VAT unless otherwise stated. All prices exclude delivery costs. E&OE.

Privacy And Security Statement

Alpinist Safety Consultants (Pty) Ltd. know that you care how your personal information may be collected, processed and used; we appreciate your trust that Alpinist Safety Consultants (Pty) Ltd. will do so carefully and sensibly. This notice describes the Alpinist Safety Consultants (Pty) Ltd. privacy policy. By visiting Alpinist Safety Consultants (Pty) Ltd., you are accepting the practices described in this Privacy and Security statement.

  •         Information You Give Us: We receive and store information you enter on the Alpinist Safety Consultants (Pty) Ltd. website or that you may provide on Alpinist Safety Consultants (Pty) Ltd. in any other manner. Certain of the information provided on registration is mandatory to assist us in ensuring that the communications and transactions entered into with you may be completed effectively and lawfully.
  •         Automatic Information: The Alpinist Safety Consultants (Pty) Ltd. website receives and stores certain types of information whenever you interact on the Alpinist Safety Consultants (Pty) Ltd. website or communicate with Alpinist Safety Consultants (Pty) Ltd. by email. For example, like many Web sites, we use "cookies," and we obtain certain types of information when your web browser accesses Alpinist Safety Consultants (Pty) Ltd..
  •         E-mail Communications: To help us make e-mails more useful, we may receive a confirmation when you open e-mail from the Alpinist Safety Consultants (Pty) Ltd. website, if your computer supports such capabilities.
  •         By providing the information to Alpinist Safety Consultants (Pty) Ltd. you consent to Alpinist Safety Consultants (Pty) Ltd. collecting maintaining, storing and processing the information, provided that Alpinist Safety Consultants (Pty) Ltd. shall:
  •         not disclose your personal information to a third party other than to effect the transactions agreed to in using the Alpinist Safety Consultants (Pty) Ltd. website without obtaining your express consent to do so;
  •         only disclose your personal information, without your consent, if legally required to do so;
  •         be entitled to use the information provided by you to compile statistical or aggregated information in such a way that you may not be identified.
  •         Alpinist Safety Consultants (Pty) Ltd. shall own and retain all rights to non-personal statistical information compiled by it.

While Alpinist Safety Consultants (Pty) Ltd. and their affiliates shall take commercially reasonable care to safeguard the information provided by you on Alpinist Safety Consultants (Pty) Ltd. from unauthorized access or disclosure, Alpinist Safety Consultants (Pty) Ltd. do not represent or guarantee that the safeguards will provide absolute protection.

Alpinist Safety Consultants (Pty) Ltd. shall not be obliged to encrypt any information sent to you, received from you or stored on your behalf or for the purposes agreed in this agreement, unless agreed with you to the contrary, in writing.

Intellectual Property Statement

Copyright in any information or trademarks displayed anywhere on the Alpinist Safety Consultants (Pty) Ltd. website are protected by worldwide copyright laws and treaty provisions. The copyright of these materials is held by Alpinist Safety Consultants (Pty) Ltd. or by the original creator of the materials, or by suppliers and service providers to the Alpinist Safety Consultants (Pty) Ltd. website. None of the materials may be copied, reproduced, modified, published, uploaded, posted, transmitted, or distributed in any form or by any means other than as described on the Alpinist Safety Consultants (Pty) Ltd. website or with the prior written permission of Alpinist Safety Consultants (Pty) Ltd.. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on the Alpinist Safety Consultants (Pty) Ltd. website may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Dispute Resolution

You choose the email address elected by you to receive delivery of the products and Alpinist Safety Consultants (Pty) Ltd. chooses info@alpinist.co.za

Compliance With Statutory Consumer Protection Provisions

Alpinist Safety Consultants (Pty) Ltd. adhere to the provisions of Chapter VII of the Electronic Communications and Transactions Act 25 of 2002 ("the Act"). Chapter VII of the Act provides protection to consumers and the provisions of the Act relevant to commercial transactions that may be effected on the Alpinist Safety Consultants (Pty) Ltd. website, as well as the information required in terms of the Act, are provided for your reference.

Return of products or cancellation of service agreements

Alpinist Safety Consultants (Pty) Ltd. shall, subject to the exclusions provided for below and the provisions relating to any return of products or cancellation of a service agreement, allow the return of products or cancellation of a service agreement, within thirty days of the date of receipt by you of the products or the conclusion of an agreement to provide services.

Exclusions from return of products or cancellation of service agreements

The provisions of this agreement relating to the return of goods and cancellation of any agreement to provide services shall not apply if:

  •         any products and services are acquired by auction;
  •         the supply of products which comprise foodstuffs, beverages, or other goods intended for everyday consumption at the home or workplace of the customer;
  •         to services which commenced with the customers consent, (either express or implied) prior to the expiry of the thirty day period;
  •         where the price of the products or services depend on fluctuation in financial markets beyond the control of Alpinist Safety Consultants (Pty) Ltd.;
  •         where the products are personalised or made to the customer's specifications;
  •         where the products are underwear which cannot, for health reasons, be returned;
  •         where the products by reason of their nature cannot be returned (electronics,safety equipment)
  •         if audio, video recordings or any form of computer software are either used or if supplied other than in digital form, if the seal on the storage media is broken;
  •         the sale of reading material in whatever form;
  •         the provision of any gaming or lottery services;
  •         the provision of accommodation, travel, transport, catering or leisure services if Alpinist Safety Consultants (Pty) Ltd. or its agents or suppliers undertake to provide these services on a specific date or within or for a specific period
  •         the product is a voucher of any kind

Competitions Terms and Conditions

  1.      Competitions are open to residents of South Africa only and all entries must be made in the English language.
  2.      Anyone working for Alpinist Safety Consultants (Pty) Ltd., or any of its associated companies or any family members or associates is prohibited from entering any competitions and also any company or any professional and/or commercial entries are similarly prohibited from entering.
  3.      No cash alternative is available to any prize unless expressly stated otherwise.
  4.      The closing date for any competition is as stated on the entry form. The judges cannot accept responsibility for late entries.
  5.      Entrants expressly declare that they do understand these Terms and Conditions and are duly authorized to participate in the competition.
  6.      The editors' and/or judges' decision will be final. We will not enter into correspondence.
  7.      All entrants' information is private and will be used only in accordance with our Privacy Policy.
  8.      Multiple winners may be subject to a tiebreak to decide an outright winner.
  9.      Any deviation from the rules and/or attempt to manipulate the outcome of the prize will result in disqualification.
  10.   Winners under 18 years old require permission from a parent/guardian to take the prize and any winner may be required to submit proof of age or prove ownership on authorised use of phone.
  11.   Prize is non-transferable in whole or in part, must be taken as stated and may not be sold to a third party. You must confirm acceptance of the prize as stated, failing which you will no longer be eligible for a prize, and that prize will be re-drawn/next highest score etc.
  12.   We accept no responsibility for any incorrect or incomplete registration details that you may supply as part of your registration and responsibility will not be accepted for undelivered, lost or delayed text messages or postal entries nor for any network errors for which there may be delays during peak time. Proof of sending is not proof of receipt. Technical or ineligible errors will void entries.
  13.   If any prize offered is unavailable, we reserve the right to select alternative prizes of equivalent value and we reserve the right to modify, supplement or withdraw all or part of this competition without notice and there are no refunds for abortive games. Your statutory rights are unaffected.
  14.   Entrants acknowledge that in consideration of the prize offered to winners by us the winning entries may be released, displayed to the public by us or any company connected with the promotion. This will be in the form of the winner's name and city of origin. Entrants agree that we are the owner of the entire copyright, whether now existing or howsoever, arising in the future, including all the rights throughout the universe to promote, reproduce for commercial use or otherwise, edit, advertise and publicise, produce, record and reproduce by any art medium or method whether now known or later developed ('Exploitation Rights') to be exercised in our sole discretion throughout the world for the full term of copyright and other rights and all renewable and extension thereof including for the avoidance of doubt the right to register any design rights and/or trademarks.
  15.   Further, the entrant irrevocably and unconditionally waives all moral rights to which they may now or at any time in the future be entitled pursuant to any copyright and patents act and under any similar law in force from time to time anywhere in the world in respect of all works referred to herein.
  16.   By entering any competition on the site, you are agreeing to receive marketing communication from Alpinist Safety Consultants (Pty) Ltd. in the future.

Customers' obligations on return of products and services

If a customer cancels any transaction in respect of which delivery of the products or services (to the extent that the may be returned) have been delivered, within thirty days of the receipt of the products or services, the customer shall return to Alpinist Safety Consultants (Pty) Ltd. or their authorised agents, the products, undamaged in any manner, together with all packing materials and documentation delivered by Alpinist Safety Consultants (Pty) Ltd. or their agents, to the customer as well as an indication of the customers' choice to cancel the transaction.

The customer shall refund to Alpinist Safety Consultants (Pty) Ltd. all direct expenses incurred by Alpinist Safety Consultants (Pty) Ltd. or their authorised agents, in the delivery of the products and services ordered by the customer, as well as the direct expenses incurred by Alpinist Safety Consultants (Pty) Ltd. or their authorised agents in accepting return of the products and cancellation of the provision of services, arising as a result of the return of the products or cancellation of the services ordered by the customer.

Alpinist Safety Consultants (Pty) Ltd. obligations on return of the products and services

Within thirty days of return of the products or receipt of notice of cancellation of the agreement to deliver services, Alpinist Safety Consultants (Pty) Ltd. or their authorised agents shall refund to the customer any amounts paid by the customer less any amounts due by the customer to Alpinist Safety Consultants (Pty) Ltd. as provided for above.

Contact Information

E-Mail Address: sales@alpinist.co.za

Errors:

Please note that although Alpinist Safety Consultants (Pty) Ltd. endeavours to accurately describe and/or depict each product on the Website, some descriptions or photographs may be of a generic nature and not specific to the particular product you wish to buy. However, should you be dissatisfied with the product you receive for any reason, you are entitled to return the product to Alpinist Safety Consultants (Pty) Ltd. for a full refund within 7 days of delivery with original sales receipt. Please see our Refund Policy in this regard (which explains how and when you can be refunded, as well as how returns are to be made).

Errors and Omissions Wording

Neither Alpinist Safety Consultants (Pty) Ltd. nor any of its agents or representatives shall be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use this Website or the services or content provided from and through this Website. Furthermore, Alpinist Safety Consultants (Pty) Ltd. makes no representations or warranties, implied or otherwise, that, amongst others, the content and technology available from this Website are free from errors or omissions or that the service will be 100% uninterrupted and error free. You are encouraged to report any possible malfunctions and errors to sales@alpinist.co.za

Alpinist Safety Consultants (Pty) Ltd. shall take all reasonable efforts to accurately indicate prices and delivery charges. However, should products be erroneously offered at incorrect prices and/or delivery charges, Alpinist Safety Consultants (Pty) Ltd. will not be obliged to sell products at such incorrect prices and/or delivery charges, but shall refund monies paid by you should you not wish to proceed with the purchase at the correct price and/or delivery charge.